Customer support
"A customer wants a refund outside policy. What do you say?"
Typing · Email writing
Interview invitationRitika S. · Customer Support Associate · opened 9:42 pm
Interview every applicant.Talk to the best ones.
Lancdon runs first-round interviews by AI voice and video, at any hour, in English and Indian languages, scores every answer with clear reasons, and gives recruiters a shortlist to approve.
LancdonFirst round · Customer Support Associate · Bengaluru Interview Bot
Question 3 of 8"
Candidate was told this is an AI interviewer
Ritika S.EN · HI
RS
Live transcriptwaiting
Ritika will answer after the question.
AI scorecardfor the recruiter
- Communication4/5
Clear, structured answer
- Problem solving4/5
Specific example with an outcome
- Role knowledge3/5
Limited CRM experience mentioned
- LanguageEN · HIEnglishHindi
Comfortable in both
ShortlistReasons listed · recruiter decides
Interviewed186
RSRitika S.Interview just ended3.7
IKImran K.Support Associate3.1
Needs review9
SPSneha P.Poor audio on Q53.4
Shortlist14
AMArvind M.Support Associate4.2
400 applicants. 15 minutes each.
That is 100 hours of phone screens before anyone meets a hiring manager.
100 hRecruiter time on first calls, the old way
~7 hReading 400 scorecards at about a minute each
One candidate, start to shortlist
Follow Ritika through the room.
Stage 0200:02:10
Interview Bot
She interviews at 9:42 pm, from her phone.
Candidates get a link and interview when it suits them. The bot asks your questions, follows up when an answer is thin, and keeps the same structure for every applicant.
- Voice or video, no app to install
- English and 10 Indian languages
- Practice question before scoring starts
Format
Voice Voice + video
Languages offered
EnglishHindiKannadaTamilTelugu
Follow-up rule
If answer has no example, ask: "What exactly did you do?"
Candidate link
lancdon.com/i/csa-blr-04
OpensAny time, 7 days
Length14 min
Questions8
Reminders24h · 48h
This week186 of 248 interviewed
Network
Weak signal detected. Switched to audio-only, no answer lost.
Language
Ritika chose English, switched to Hindi for one sentence.
Human option
Offered on the first screen. Not requested.
Stage 0300:05:40
Question Banks and Skill Tests
The questions are yours. So is the test.
Role-based question sets your team writes and approves, with a rubric for every question. Add short tests for typing, language, numbers or a real task from the job.
- 600+ library questions for volume roles
- Variants so answers cannot be shared
- Typing, language, numerical and role tests
- 01CommunicationExplain a late delivery to an upset customer in under a minute.v3
- 02Problem solvingTell me about a time you handled an angry customer.1 Vague, no example given3 Real example, unclear outcome5 Example, actions taken and a measured outcomev2
- 03Role knowledgeWhich tools have you used to log customer tickets?v1
- 04Customer focusA customer asks for something outside policy. What do you say?v4
TypingReply to a ticket38 WPM · 96%
LanguageEmail writing17 / 20
NumericalEMI and discounts12 / 15
Role taskUpdate a CRM recordPasted text at 02:14
Typing sample
Hi Mr. Rao, I am sorry for the double charge. I have raised a refund request, reference RF-20931. You will see the amount back in 5 to 7 working days
Typing test
38 WPM at 96% accuracy on a real refund reply.
Numerical
12 of 15 on EMI and discount questions.
Version
Question set v4, approved by Priya on Monday.
Stage 0400:14:06
AI Scorecards
Every score comes with its reason.
Each answer is scored against the criteria you set. The reason and the transcript excerpt sit right next to the number, so a recruiter can agree or override in seconds.
- Evidence quote on every score
- Amber flag when a human should listen
- Override with a note, logged
- Communication4/5
Clear, structured answer
"I let him finish and then repeated the problem back to him."
- Problem solving4/5
Specific example with an outcome
"called back two days later. He rated the call five stars."
- Role knowledge3/5
Limited CRM experience mentioned
"we used an Excel tracker, not a CRM."
English and Hindi, comfortable in bothWeighted total 3.7
Evidence
"I called him back two days later." Linked to Problem solving 4/5.
Never scored
Age, gender, religion, caste, appearance, accent.
Recruiter
Arjun agreed with all four scores.
Stage 0500:18:30
Candidate Shortlist and Scheduling
Approved at noon. Booked by one.
A ranked shortlist that recruiters approve or change. Approved candidates pick a slot from the hiring manager's real calendar, with reminders sent for you.
- Board and ranked table views
- Google and Microsoft 365 calendars
- Reminders that reduce no-shows
| # | Candidate | Score | Lane | Status |
|---|---|---|---|---|
| 1 | AMArvind M. | 4.2 | Shortlist | Approved |
| 2 | RSRitika S. | 3.7 | Shortlist | Approved by Arjun |
| 3 | FNFarah N. | 3.6 | Shortlist | Pending |
| 4 | SPSneha P. | 3.4 | Needs review | Poor audio on Q5 |
| 5 | KRKarthik R. | 3.3 | Needs review | Switched language |
3 selectedApprove for next round
Mon 19
10:0011:3014:0016:30Tue 20
10:0011:3014:0016:30Wed 21
10:00 11:3014:0016:30Thu 22
10:0011:3014:0016:30Fri 23
10:0011:3014:0016:30 Ritika booked Wed 21, 11:30Reminders on
Arjun, recruiter
Approved 14 candidates for round two.
Calendar
Ritika booked Wed 21 at 11:30 with Priya.
Messages
9 candidates told the outcome within 48 hours.
Stage 0600:24:00
Interview Replays
Priya hears the answer before she meets Ritika.
Recordings and transcripts, split by question, for hiring managers to review before the final round. Share one answer as a clip, not the whole interview.
- Chapters per question with scores
- Search across every answer for a role
- Automatic deletion when retention ends
03:58 / 14:06Q3 · Angry customer example
"...so I raised the ticket while he was still on the line."
- Q1Introduce yourself00:003/5
- Q2Why customer support?01:524/5
- Q3Angry customer example03:404/5
- Q4Ticketing tools used05:203/5
Clip shared
Q3, 1 min 40 sec, sent to Priya.
Transcript
Hindi line shown in Devanagari and English.
Retention
Recording deletes automatically after 90 days.
Ready role templates
Made for the roles you hire by the hundred.
Each template ships with questions, rubrics and tests you can use on day one and edit any time.
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Prioritisation task
Campus hiring
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Fair hiring
The same interview for every candidate. A person for every decision.
Read how scoring works- Candidates are always toldThey know they are speaking with AI, and can ask for a human interviewer.
- Only job-related criteriaNever age, gender, religion, caste, appearance or accent.
- AI recommends, recruiters decideNo candidate is rejected automatically.
- Data kept only as long as you setThen deleted. Candidates can request their data.
Questions
Questions recruiters ask
Do candidates know it is AI?
Yes, always. The first screen says the interviewer is AI, explains how answers are used, and offers a human interview instead.
Can it interview in Hindi and other languages?
Yes. Interviews run in English, Hindi, Tamil, Telugu, Kannada, Marathi, Bengali, Gujarati, Malayalam, Punjabi and Odia. Candidates can mix languages in one answer, as most people do.
How do you avoid bias?
Scores use only job-related criteria that you define. The scorer never sees age, gender, religion, caste or appearance, and accent does not lower a score. We run monthly group-level checks and report any gaps to your admin.
Can a candidate ask for a human interview?
Yes. One tap on the first screen sends the request to your recruiter with the candidate's preferred times.
Who makes the final decision?
Recruiters. The AI recommends Shortlist, Needs review or Not a match, with reasons. No candidate is rejected automatically.
How long does setup take?
Most teams send their first interview link the same day. Pick a role template, adjust the questions, and share the link.
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