Refund Policy
When fees can be refunded or credited for monthly and annual plans, extra interviews and service interruptions.
01 Free trial first
Every workspace starts with 25 free interviews so teams can test the full flow before paying. No card is needed for the trial.
02 Monthly plans
Monthly plans can be cancelled at any time and stop renewing at the end of the current billing period. Fees for a month that has started are not refunded, but the plan stays active until the period ends.
03 Annual plans
Annual plans can be cancelled for a full refund within 14 days of the first payment if fewer than 100 interviews have been completed. After that, annual fees are not refunded, and the plan stays active until the end of the term.
04 Extra interview charges
Extra interviews are billed for completed sessions only. If a candidate's interview could not be scored because of a fault on our side, such as a failed recording, that interview is credited back automatically.
05 Service credits
If monthly availability falls below 99.9%, customers on paid plans can request a service credit against the next invoice, in proportion to the downtime.
06 How to request a refund
Send a request through the Connect Team page with the workspace name and invoice number. We reply within 3 working days, and approved refunds are returned to the original payment method within 10 working days.