Templates for volume roles
Customer support, inside sales, field sales, collections, store operations, warehouse supervisors, graduate trainees and more. Use as is or edit.
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Question Banks
Your questions, asked the same way every time.
Build question sets for each role and seniority. Every question carries the competency it measures and what a strong answer looks like, so scoring stays tied to the job and not to how well someone talks.
- 01CommunicationExplain a late delivery to an upset customer in under a minute.v3
- 02Problem solvingTell me about a time you handled an angry customer.1 Vague, no example given3 Real example, unclear outcome5 Example, actions taken and a measured outcomev2
- 03Role knowledgeWhich tools have you used to log customer tickets?v1
- 04Customer focusA customer asks for something outside policy. What do you say?v4
600+
Ready questions across 40 high-volume roles
5
Rubric levels per question, defined by you
100%
Of questions reviewed by your team before use
What it does
Inside Question Banks
Rubrics written in plain words
For each question, describe what a 1, 3 and 5 answer sounds like. The scorer uses your words, and recruiters can read them on every scorecard.
Variants to stop answer sharing
Add equivalent versions of a question. Candidates in the same drive get different variants of equal difficulty.
Version history and approvals
Every change is logged. Hiring managers can approve a set before it goes live, and older interviews keep the version they were scored on.
How it works
Four steps, in order.
The same sequence runs for every candidate, so results are comparable across a whole hiring drive.
- 1
Choose competencies
Communication, problem solving, role knowledge, customer focus, or your own list.
- 2
Add questions
Pick from the library or write your own. Attach one competency and a rubric to each.
- 3
Set follow-up rules
Decide when the bot should ask for an example, an outcome or more detail.
- 4
Approve and publish
Lock the set for a hiring drive so every candidate gets the same interview.
Specifications
The details.
- Question types
- Spoken answer, situational, role-play, short typed
- Per interview
- 4 to 12 questions recommended
- Time limits
- Per question, 30 seconds to 4 minutes
- Languages
- Write once, publish in any supported language
- Sharing
- Reuse sets across teams, branches and clients
- Review
- Optional approval by hiring manager
Questions
Question Banks questions
Can staffing firms keep separate banks per client?
Yes. Each client workspace has its own banks, rubrics and branding.
Who checks the library questions?
Every library question is written against a job-related competency and avoids personal topics such as family, religion or health.
Can we upload our existing interview guide?
Yes. Paste or upload it and the questions are split into editable items with draft rubrics for you to review.
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