Terms of Service

01 Agreement

These terms govern the use of the AI interview platform, including the Interview Bot, Question Banks, Skill Tests, AI Scorecards, Candidate Shortlist, Scheduling and Interview Replays. By creating a workspace, the customer agrees to these terms on behalf of its organisation.

02 Accounts and seats

Each recruiter seat is for one named person. Customers are responsible for keeping login details secure and for the actions taken under their workspace. Hiring managers may review shared shortlists and replays without a seat.

03 Customer responsibilities in hiring

• Tell candidates, through the platform's notice, that they are being interviewed by AI, and honour requests for a human interview.
• Use only job-related criteria in question banks and rubrics.
• Have a person review recommendations before any candidate is shortlisted or rejected.
• Comply with employment, anti-discrimination and data protection laws that apply to your hiring.

04 Acceptable use

• Do not use the platform to collect information about candidates' religion, caste, health, family plans or other personal matters unrelated to the job.
• Do not attempt to identify candidates by face or voice outside the interview they agreed to.
• Do not resell access, reverse engineer the service or test it for vulnerabilities without written permission.

05 Interviews, plans and billing

An interview is counted when a candidate completes an interview link, including any skill tests in the same link. Plans include a monthly volume. Extra interviews are billed at the plan rate at the end of each month unless a cap is set.

Annual plans are billed upfront. Prices exclude applicable taxes. Unpaid invoices more than 15 days overdue may lead to interviews being paused after notice.

06 Free trial

The free trial includes 25 completed interviews. Trial workspaces that are not upgraded within 30 days of the last interview may be deleted after an email reminder.

07 Customer data

Customers own their question banks, rubrics, candidate data and recordings. We process this data only to provide the service and as described in the Privacy Policy. Customers can export their data at any time while the account is active.

08 AI output

Scorecards, transcripts and recommendations are generated automatically and may contain errors. They are decision support for recruiters, not decisions. Customers remain responsible for hiring outcomes.

09 Availability

We aim for 99.9% monthly availability of the interview link and recruiter dashboard, excluding scheduled maintenance announced in advance. Town hall plans can include a written service level agreement.

10 Limitation of liability

To the extent the law allows, our total liability for any claim is limited to the fees paid by the customer in the 12 months before the claim. We are not liable for indirect or consequential losses, including lost hires or revenue.

11 Termination

Either party may end a monthly plan at the end of a billing period. Annual plans run to the end of the term. We may suspend a workspace that breaches the acceptable use rules after notice, or immediately if candidates are at risk of harm.

12 Governing law

These terms are governed by the laws of India, and disputes are subject to the jurisdiction of the competent courts in India.