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"Tell me about a time you handled an angry customer."

Communication4/5
Problem solving4/5
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On this page

1. You are speaking with an AI interviewer2. You can ask for a human interview3. What is scored4. Who decides5. Accessibility6. Your data

Candidate AI Notice

What to expect when you take a first-round interview with an AI interviewer, and the choices you have.

01 You are speaking with an AI interviewer

When you open an interview link, the first round is run by an AI interviewer on behalf of the employer. It asks the employer's questions, may ask a follow-up for more detail, and records your answers. You will always be told this before the interview starts.

02 You can ask for a human interview

If you prefer to speak with a person, choose "Request a human interview" on the first screen. Your request goes to the recruiter with the times you suggest. Asking for a human interviewer does not count against you.

03 What is scored

Your answers are scored against job-related criteria the employer sets, such as communication, problem solving and role knowledge, and against any skill tests in the link.

  • Not scored: age, gender, religion, caste, appearance, accent, background noise or your device.
  • Language: you can answer in any language the employer offers and switch between them.

04 Who decides

The AI gives the recruiter a recommendation with reasons. A recruiter reviews it and makes the decision. No one is rejected automatically.

05 Accessibility

Captions are on by default. If you need extra time, typed answers or another adjustment, use the "Need help" option before you begin and the recruiter will be notified.

06 Your data

Recordings are kept only for the period the employer sets and are then deleted. You can ask for a copy of your data or ask for it to be deleted through the link in your invitation email.

Call ended · 00:24:00

Thank you for interviewing
with Lancdon.

Your answers have been shared with the recruiter. A person, not a bot, makes the next decision.

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